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Jobs by Company - CollabNet Software Private Limited
Technical Support Engineer Posted: 2008-09-20
2 Years
- Provides first level response to users of CollabNet solutions using phone, email, and a Case Management system.
- Performs customer-oriented activities.
- Works on shift to cover 24 x 7
- Provides solution to customer using FAQ's, our Knowledge Database, etc.
- Works on initial triage and distributes cases to next level of support engineers, as needed
- Follows CollabNet Support Defined processes
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