Helpdesk Engineer/Senior Helpdesk Engineer  
Posted: 2007-12-19
2 Years
Candidate should have experience in supporting a network environment utilizing Windows XP, UNIX, and mainframe. Excellent oral and written communication skills, in particular, the demonstrated knowledge of best practices in recording complex information and providing instructions in a clear and concise manner. Excellent interpersonal skills, including a courteous, patient, and professional demeanor. Demonstrated knowledge of customer service best practices, and experience in working independently and in cooperating as a member of a Helpdesk team. Demonstrated experience in working well under pressure and keeping up with rapidly changing technology, business environment, and departmental/corporate goals and projects. Additional skills: Knowledge of MVS, JES2, VTAM, SYBASE, UNIX and CICS commands to diagnose problems with workstations, host applications and distributed computing environment. Knowledge of Lotus Notes R6. Strong knowledge of Microsoft applications such as Word, Excel, PowerPoint, Access, and Project. Strong knowledge of Visio. Knowledge of Edison IT products and services. Familiarity with EIX companies.
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