Technical Support Engineer  
Posted: 2008-09-20
0 Years

1. Responsible and accountable for providing phone and first level technical support to internal and external users regarding all computer systems, network devices.
2. Responsible and accountable for logging all calls, emails and walk-up requests in the call tracking system.
3. Responsible for maintaining customer service levels and performance levels as required by the performance objectives set by Management.
4. Willing to work in International Time Zones.

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Senior Systems Analyst  
Posted: 2008-09-20
4 Years

1. Hands on experience in VB 6.0
2. Excellent analytical skills.
3. Good Database experience â MS-SQL (optional â Oracle), writing advanced SQL queries and DB configuration.
4. Proven experience in writing complex algorithms.
5. Thorough in OO concepts, core Win32 library and C/S framework.
6. Strong fundamentals on the O/S & development framework.
7. Hands-on experience in building different components of Microsoft DNA architecture.

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Soft Skills Trainer - Executive  
Posted: 2008-09-20
4 Years

1. Handle Communication and Soft skills training for new joiners as required.
2. Identify Training needs of agents and develop creative training programs.
3. Involve in designing Training curriculum, Student handouts, Instructor Manuals, Knowledge Measures, PPTs, Mock calls, Role Plays etc.
4. Handle Refresher trainings (Skill Upgrade)
5. Handle Remedial training for the identified bottom performers & report on their performance /progress to the Training Manager
6. Work closely with Quality team to use recorded calls from floor in training and to customize training according to Project/process.
7. Measure and Quantify performance of the trainees during training â Post training Reports of agent-wise/parameter-wise improvement to be sent to Training manager.
8. Evaluate Agent performance through On-line/written tests and Mock calls during training

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